Voice over Internet technology (VoIP) is a technology allowing to deliver communications (calls, multimedia sessions, additional services) over networks based on IP protocol (Ahson & Ilyas, 2008). The most common use of this technology is related to making phone calls, sending faxes, SMS, using voice messaging services and additional calling features over the Internet. This kind of telecommunication is also called Internet telephony, IP telephony, broadband telephony or voice over broadband (Richard & Gershon, 2008).
Choosing VoIP instead of traditional telephony has a number of advantages for business use. First of all, VoIP costs are significantly lower than standard phone service fees, especially for long distance calls (Atkinson, 2007). Moreover, if the employees are calling from one computer to another, this call is totally free (Skype calls are a good example). A related advantage of VoIP is that it makes long-distance calls very affordable, as well as calls between different countries.
VoIP requires paying less fees and adhering to less regulations compared to common telephony (Freeman, 2004). Also, offices with diverse locations can create one telephone system for all offices at a quite low cost. Calls between offices in different locations, transfers of calls and long-distance calling are very convenient and cheap using VoIP.
Also, VoIP system is a part of network infrastructure and does not require separate maintenance, like ordinary phone connections do. Phone system based on VoIP is easy to manage, and it creates great flexibility, allowing employees to use their telephones from any place of the company where there is an Internet connection. It should be noted that VoIP phone numbers can be portable (Freeman, 2004), and thus employees can be reached on the same number, regardless of their physical location. Finally, there is plenty of software providing premium features for VoIP such as conference calls, voice mail, call forwarding and call waiting (Davidson, 2006) at no cost or at very low cost.
Thus, it is possible to conclude that VoIP provides a number of benefits for business use and is very cost-effective. The use of VoIP can be recommended for the companies with reliable Internet connection, with diverse locations and the need for long-distance calls. The only requirement of VoIP technology is broadband Internet connection.
Atkinson, S.G. (2007). Technology Tips for Small Business. Steven Atkinson.
Ahson S. & Ilyas M. (2008). VoIP handbook: applications, technologies, reliability, and security. CRC Press.
Davidson, J. (2006). Voice over IP fundamentals. Cisco Press.
Freeman, R.L. (2004). Telecommunication system engineering. John Wiley and Sons.
Richard G. & Gershon, R.A. (2008). Telecommunications and business strategy. Taylor & Francis.