Moral or ethical dilemmas have been a problematic to solve since ancient times. It takes place in a situation when there is no way to solve this dilemma because moral laws and ethical liabilities conflict in a ways that every decision concerning this dilemma will be impossible from moral point of view.
Ethical dilemmas often take place at work when employers and workers are involved in a process of organization. This is connected with a fact that normally companies have employees that differ in nationality, race, religion, sex, age, education, social and economic position and work experience (Kerssens-van Drongelen, 2003). It happens very often that ethical dilemmas at work place touch the problem of authority, controlling, privacy, trustfulness and reliability. Different points of views on this problem that have the employer and the employee create difficulties in solving dilemmas.
The problem can arise because employers are often considered to be too inflexible. They see their acts as these ones which are done for the best of the organization and that they follow main legal principle of behavior in a company (Mc Devitt, 2002). They never explain the reason which motivated their conduct. But it mostly depends on them how to solve ethical dilemmas and they needs to develop their skills and abilities which can help them in it. First of all they should be able to take neutral position and evaluate the situation. It would help to find the reason of the conflict. It’s important to listen to arguments of all parties that are involved in dilemmas and then take a decision which also should be analyzed and presented to the administration (Beauchamp, 2008).
Employees’ point of view in an organization is normally problematic. As a rule they are not informed on beliefs and values that an organization has but employers should be able to explain to workers in the most clearly manner its aims and purposes in order to create positive and efficient environment for work. Not only employers but an organization’s workers as well should be taught on the problem how to solve conflicts (Petrovic-Lazarevic, 2004).
If a company has a lot of employees it’s obvious that their points of view and status will be different and the management should find the ways to solve ethical dilemmas and conflicts among employees and employers if they arise (Grimshaw, 2001). The Belief is the most important factor that influences the fact whether conflict is solved or not. Management and workers should feel their dependency from each other which is motivated by belief in each other. Employees should see that employer acts in their interests and at the same time employer should understand that his workers also apply all their efforts a company to be developed.
When one is involved into resolving a moral dilemma, he should be able to pay attention to all aspects of it such as the situation in which this issue happened, what caused it, who are involved in it and so on (Sugarman, 1992). It’s necessary not to miss any detail even if it looks unimportant at the moment. The smallest detail could play the most important role in resolving an ethical dilemma. One should also estimate the conflict measures and the volume of moral dilemmas and after that to determine how it affected company’s values (Linzer, 1999).
The complete picture of the conflict may help to find out several ways to resolve it and to understand what the weak and strong points of this or that solution are. These solutions which have negative impact on the organizational structure or don’t fit the situation should be removed. Solution should satisfy all parties involved in a conflict and follow values and ethics of the company. The solution should be assessed from all points of view.
Beauchamp, T.L., Bowie, N.E., Arnold¸ D.G. (2008). Ethical Theory and Business. p. 569.
Grimshaw, B. (2001). Ethical issues and agendas. Facilities, 19(1-2), 43-51.
Kerssens-van Drongelen, I.C., Fisscher, O.A.M. (2003). Ethical Dilemmas in Performance Measurement. Journal of Business Ethics, 45(1-2), 51-63.
Linzer, N., Wurzweiler School of Social Work. (1999). Resolving ethical dilemmas in social work practice. pp. 165-168.
Mc Devitt, R., Van Hise, J. (2002). Influences in Ethical Dilemmas of Increasing Intensity. Journal of Business Ethics, 40(3), 261-274.
Petrovic-Lazarevic, S., Sohal, A.S. (2004). Nature of e-business ethical dilemmas. Information Management & Computer Security, 12(2), 167-177.
Sugarman, L. (1992). Ethical Issues in Counseling at Work. Journal of Workplace Learning, 4(4), 56-62.